Privacy Policy

1. Who we are

Kaizen Detailers Parking Car Washing L.L.C is a vehicle detailing and car care business registered in Dubai, United Arab Emirates. Our registered address is Office 107, AL DIYAR Building, Al Wasl, Dubai, UAE. We are the controller of the personal information described below.

2. Information we collect

We collect only what we need to serve customers and answer enquiries:

• Your mobile number and the profile name shown on your WhatsApp account.
• The content of messages you send us, and messages we send you, including photographs and voice notes you choose to share.
• Delivery and read status of messages we send.
• Booking details you give us: vehicle make and model, service requested, appointment date, and location.
• What you enter on our website: name, phone number, email (optional), address or district, vehicle, services, preferred date and time, promo code and comments.
• Messages you send in the chat on our website, and the name and phone number you choose to leave there.
• If you sign in to your account on the website: your phone number, your orders and your bonus coin balance.
• Technical data when you visit the website: IP address (used to protect forms from spam and to choose cookie defaults for your country), browser and device type, pages visited and where you came from — see section 6.

We do not collect payment card details over WhatsApp or on the website, and we ask that you do not send them. When you pay by card — on the terminal at the appointment or by a payment link we send you (for example, a booking deposit) — the payment is processed by the bank or payment provider, and we do not receive your full card number.

3. Why we use it

• To answer your questions and arrange, confirm or reschedule appointments.
• To send service reminders and updates about work on your vehicle.
• To send offers and promotions, where you have agreed to receive them.
• To keep records of what was agreed, and to resolve disputes or complaints.
• To keep the website working and secure, to understand which pages are useful, and to measure which of our Google ads bring customers — as described in section 6.

4. Consent and how to stop messages

We send marketing messages only to customers who have given us their number for that purpose. On the website this is a separate box in the order form, which is not ticked in advance. You can stop them at any time: reply STOP to any message, use the opt-out button where one is shown, or tell our team directly. We will stop sending promotional messages within a reasonable period and will keep a record of your request so it is not overridden later.

Opting out of marketing does not stop messages about a booking you have already made.

5. Website chat

You can write to us in the chat on our website. The conversation is saved so that you can continue it after reloading the page, and our team sees it in the same system as WhatsApp messages. To reply faster, the text of your messages may be processed by an AI assistant provided by OpenAI, which prepares answers on our behalf; our team can see the conversation and take it over at any time. Please do not send sensitive information, such as card details, in the chat.

6. Cookies and similar technologies

The website uses cookies and browser storage. Necessary ones (cart, language, sign-in, your cookie choice, partner referral code) are always on. Analytics (our own visit statistics) and advertising (Google Ads conversion measurement through Google Tag Manager) are used as follows: in the European Economic Area, the United Kingdom and Switzerland — only after you agree; in other countries — unless you switch them off. You can change your choice at any time with “Cookie settings” at the bottom of every page.

The full list of cookies, what each is for and how long it is kept is in our Cookie policy.

Cookie policy →

7. Who else sees your information

We use the following service providers. They act on our instructions and may not use your information for their own purposes, except where a provider says so in its own terms (for example, Google for its advertising services when you allow advertising cookies):

• Vercel Inc. — hosts our website.
• Supabase — the database where orders, requests and conversations are stored.
• Meta Platforms, Inc. — the WhatsApp Business Platform, which delivers WhatsApp messages under its own terms.
• Telegram — notifications to our team about new orders, requests and messages, and conversations if you write to us in Telegram.
• Google — Google Tag Manager and Google Ads, to measure our advertising, according to your cookie choice.
• OpenAI — prepares replies to messages in our chats on our behalf (section 5).
• Stripe — processes online card payments made by a payment link we send you.

We do not sell your personal information, and we do not share it for anyone else's advertising.

8. Where it is stored and for how long

Conversation records and orders are held on secure servers, which may be located outside the United Arab Emirates. Where information is transferred abroad, we take reasonable steps to ensure it remains protected.

We keep conversations for up to 24 months after your last contact with us, then delete them, unless we are required to keep them longer for accounting, tax or legal reasons. Order records are kept for as long as accounting and tax rules require. Cookie lifetimes are listed in the Cookie policy.

9. Your rights

Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may ask us to:

• tell you what information we hold about you and give you a copy;
• correct anything that is wrong or out of date;
• delete your information, where we have no continuing reason to keep it;
• stop using it for marketing.

Write to us at the address in section 12. We will respond within 30 days. There is no charge. You can withdraw consent to analytics and advertising cookies at any time with “Cookie settings”.

How to delete your data →

10. Security

Access to customer conversations is limited to staff who need it for their work. Systems are protected by authentication and encrypted connections. No system is completely secure, but we take reasonable measures appropriate to the sensitivity of the information we hold.

11. Children

Our services are intended for adults. We do not knowingly collect personal information from children and do not send them marketing. If you believe a child has given us their information, contact us and we will delete it.

12. Contact us

For any question about this policy, or to make a request about your information:

• Email: info@kaizen-detailers.ae
• WhatsApp: +971 54 372 0101
• Address: Office 107, AL DIYAR Building, Al Wasl, Dubai, UAE

13. Changes

If we change this policy we will update the date at the top of the page. Significant changes affecting how we use your information will be notified to you directly.